Resources Archive | Astute

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Adopt a Customer-Centric Approach to Drive Customer Experience

This report by Gartner shares insights and best practices to guide your organization to customer-centricity.

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11 Do’s and Don’ts For the Most Effective Employee Engagement Surveys

Keeping employees engaged is key to retaining top talent. Follow these best practices to help you get the most out of your employee feedback, and gain insights to help you elevate engagement.

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Frost & Sullivan Best Practices Report: Knowledge Management in Contact Centers

Astute's customer engagement platform has received a Frost & Sullivan best practices award for providing knowledge management capabilities that enhance every touchpoint of the customer journey. Read their report and reasoning behind the award.

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Your Checklist for Keeping Up with 2021 CX Trends

Are you ready for the customer experience trends 2021 will bring? Use this checklist of action items to meet the top trends head-on.

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Customer Analytics: What You Need To Know

Brands today must know their customers inside and out to be successful in the age of customer experience. Enter Customer Analytics.

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Definitive Guide to Customer Service Automation

Customer service automation technology has tremendous potential to improve outcomes for customers, business leaders, and agents alike.

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Health Insurance Providers Solution Guide for Voice of the Customer

See how Astute VoC, our voice of the customer solution, can help health insurance providers obtain strategic insights to help deliver seamless experiences that across the customer journey.

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Healthcare Provider Solution Guide for Voice of the Patient

See some of the ways Astute VoC, our voice of the customer solution, can help you obtain strategic insights to deliver seamless experiences that meet patients’ evolving expectations.

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The Retail Customer Experience: Holiday 2020 Edition

The holiday shopping season in 2020 is shaping up to be quite different than anything the retail industry has ever seen. Read this report to get up to speed on the top retail CX trends and tips to be successful this holiday season (and beyond).

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COVID-19: State by State Health Screening Requirements

Use this map and informational guide with quick links to each state's COVID-19 screening policies as a helpful overview of the varying recommendations and requirements.

Gauge Your Customer Service Maturity

This Forrester report can help gauge where your organization is on its customer service journey and show you four competencies where you may need to strengthen or develop.

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How to Build Your Voice-Of-The-Customer Program

This Forrester report will help you understand the maturity of your VoC programs and give you ideas on what to do next to strengthen them.

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4 Steps to Be the Reliable Source of Information People Need Right Now

Learn how to be the source of consistent and relevant information customers and employees feel they can count on.

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4 Steps to Know What Will Drive Customers Back To Your Locations

Follow these four steps to understand customers' concerns and what you can do to help increase their level of confidence and comfort about stepping back through your doors.

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The Total Economic Impact™ Of Astute Bot: Forrester Study

Astute commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) businesses may realize by deploying Astute Bot.

tips for returning to work during covid 19 and understanding when customers are coming back

3 Steps to Prepare for Welcoming Customers In-Person Again

Wondering when your customers will be ready to come back to your physical locations? What are their expectations of you when they do?

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Collecting Customer Feedback: 7 Tips for Successful Post-Interaction Surveys

See how to more effectively gather valuable customer feedback with post-interaction surveys, plus seven expert tips to get started.

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Why Email Still Matters to Your Customers and How to Keep Pace

Think email for customer service is passé? Your customers don’t. Check out these surprising stats on email and learn how to keep up with your customers’ expectations.

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Conquer Your Email Queue with Email Virtual Assistant

Imagine if your contact center could have super-speed. With EVA, it’s possible! Watch the video to see how.

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3 Tips for Conquering Email Volume in the Contact Center

With email usage predicted to continue growing, contact center leaders need scalable solutions to handle increased volumes.

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Managing the Risk of Getting Back to Business

See examples of how some leading brands are supporting their employees through the pandemic and adapting their businesses to return to work.